Privacy policy

Ikiya S.r.l.s., with registered office in Via Longhin 1, 31100 Treviso (TV), Italy, VAT no. IT04645240260, as Data Controller (hereinafter also “Ikiya” or “Controller”), informs you pursuant to art. 13 of EU Regulation 2016/679 (GDPR) that personal data collected through the website www.ikiya.it will be processed in the ways and for the purposes described below.

1. Types of data collected

Ikiya collects identification and contact data such as name, surname, address, email, and phone number. It also collects billing and payment data, such as tax information and billing address, and information related to purchases, such as products ordered, amounts, and order history. During navigation, technical data such as IP address, device information, and cookies may be collected. Finally, any other data voluntarily provided by the user, for example, communication content or preferences, may be processed.

2. Purposes and legal bases for processing

Personal data is processed for various purposes. Firstly, for the execution of the contract and fulfillment of legal obligations, such as site registration, order management, product shipping, billing, and after-sales assistance. The legal basis for this processing is the execution of a contract and fulfillment of legal obligations. Data is also used to manage requests for information and customer assistance, based on the execution of pre-contractual measures. With the user's consent, data may be used to send newsletters and promotional communications regarding Ikiya's products and services. The user can withdraw consent at any time via the unsubscribe link present in every communication. Finally, data may be processed for the defense of a legal claim and to prevent fraudulent activities or improper use of the site, based on the Controller's legitimate interest.

3. Processing methods

Data is processed using IT tools and, in some cases, paper supports. Appropriate technical and organizational measures are adopted to ensure the security, confidentiality, and availability of the data.

4. Provision of data

Providing data for contractual and administrative purposes is mandatory, as it is necessary for registration and order execution. Failure to provide it makes it impossible to complete the purchase. Providing data for marketing purposes is optional, and any lack of consent does not affect the shopping experience.

5. Data recipients

Personal data may be shared with payment service providers and banking institutions for payment management, couriers in charge of product delivery, accounting, tax, and legal consultants, technical service and site hosting providers, and competent authorities, if required by law. Data transfer outside the European Union is not planned.

6. Data retention

Data collected for contractual and administrative purposes is kept for a period of ten years from the conclusion of the contract, in compliance with tax and civil law obligations. Data processed for marketing purposes is kept until consent is withdrawn and in any case no longer than twenty-four months from collection. Navigation data is kept as indicated in the Cookie Policy.

7. Rights of the data subject

The user can exercise the rights provided by articles 15 to 22 of the GDPR at any time, including the right to obtain confirmation of the existence of their personal data, to access the data, to request its rectification or deletion, to object to the processing, to request the limitation of processing, to receive the data in a structured format, and to lodge a complaint with the Data Protection Authority.

8. How to exercise your rights

To exercise your rights, you can send a communication to Ikiya S.r.l.s., Via San Nicolò 15, 31100 Treviso (TV), Italy, or via email to [email protected].

9. Changes to this policy

Ikiya reserves the right to update this policy at any time. The updated version will always be available on the website www.ikiya.it.